Effective for all bookings and ongoing packages
Online Resource Services
Phone: 0330 126 0393
Email: info@online-resource-services.com
Online Resource Services is a social media management service operated by Casey Williams, based in Cardiff, UK.
By engaging my services or using this website, you agree to the following Terms and Conditions.
I provide social media management across your agreed platforms, including content planning, content creation, community engagement, and growth strategy, as set out in the plan agreed with you. To carry out the work, you must provide:
Accurate information about your brand, goals, and target audience.
Timely access to relevant social media accounts, pages, and any related tools.
Brand assets such as logos, photos, or brand guidelines, where needed.
Timely feedback or approval where content requires your sign-off before it is posted.
If access, assets, or approval are not provided in good time, this may delay delivery of the work, and any agreed timelines may need to be adjusted accordingly.
I offer monthly social media management packages, as set out in the plan agreed with you. A deposit may be required to secure your plan. Ongoing packages are billed monthly in advance and continue until cancelled in line with Section 3 below.
Your engagement is only confirmed once payment or a deposit, where applicable, has been received.
Unless a different minimum term is agreed in writing at the start of the engagement, ongoing monthly packages continue until cancelled by either party giving at least 30 days’ written notice.
Work already invoiced, or delivered within the notice period, remains payable. Where a scheduled call or consultation is cancelled with less than 24 hours’ notice, a cancellation fee may apply.
Where content requires your sign-off before it is posted, I will send this to you in good time and will not publish it without your approval. Delays in providing feedback or approval may delay the posting schedule.
Growth, engagement, and reach depend on many factors outside my control, including your brand, audience, existing online presence, and changes made by social media platforms themselves. Social media management is a marketing service, and I do not commit to specific growth figures, engagement rates, or timeframes.
Where you grant me access to your social media accounts or related tools, I will use this access solely to carry out the agreed work. Any posts, replies, or changes made will be limited to what has been agreed with you.
Social media platforms (such as Instagram, Facebook, or TikTok) are operated independently of me. I am not responsible for changes to their algorithms, policies, or features, or for account restrictions, suspensions, or bans applied by the platform itself, provided these were not caused by my negligence.
Content created for you becomes your property once it has been paid for in full. I may keep copies of work delivered for my own records, and may use non-confidential examples of this work in my portfolio, with your consent.
Fees are as set out in the plan agreed with you at the start of the engagement. If a payment is not received on time, I reserve the right to pause work on your account until the outstanding balance is resolved.
I will carry out the agreed work with reasonable care and skill. I am not liable for:
Loss of followers, engagement, or reach resulting from social media platform changes or actions.
Changes made to your accounts by you or another party, outside of my agreed work.
Delays or issues arising from inaccurate information, or delayed access, assets, or approvals, on your part.
Nothing in these Terms excludes or limits liability where it would be unlawful to do so under UK law.
I shall not be liable for delays caused by circumstances beyond my reasonable control, including but not limited to illness, technical outages, third-party platform downtime, or government restrictions.
I collect your contact details and any account access you grant me solely to manage your engagement and provide my services. Personal data is handled in accordance with my Privacy Policy.
Where you engage me as a consumer rather than a business, nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015.
These Terms and Conditions are governed by the laws of England and Wales.