Online Resource Services
Phone: 0330 126 0393
Email: info@online-resource-services.com
Online Resource Services is a social media management service operated by Casey Williams, based in Cardiff, UK.
Thank you for choosing Online Resource Services. To ensure fairness and clarity around billing, the following terms apply to all social media management packages.
Due to the nature of social media management, I do not offer cash refunds for work that has already been delivered. However, growing your brand well is my priority.
Content Adjustment Policy: If content delivered doesn’t align with your brand or what was agreed, please contact me within 7 days and I will offer a complimentary revision to bring it in line with your goals.
Exclusions: This does not cover a change of mind after content has been approved and posted, or growth and engagement outcomes not achieved due to factors outside my control, such as platform algorithm changes or audience response.
Results Disclaimer: Growth, engagement, and reach depend on your brand, audience, and existing online presence. Social media management is a marketing service, and results are not a fixed or assured outcome.
A deposit may be required to secure your plan. The deposit is deducted from your first invoice and is otherwise non-refundable.
Packages are billed monthly in advance. Once work for a billing period has begun, that month’s fee is not refundable. To stop future billing, at least 30 days’ written notice is required, unless a different notice period was agreed in writing at the start of the engagement.
Where a scheduled call or consultation is cancelled with less than 24 hours’ notice, a cancellation fee may apply.
If a payment is not received on time, I reserve the right to pause work until the outstanding balance is resolved. Work already delivered up to that point remains payable.
To keep your engagement on track, I require:
Timely access to your social media accounts and related tools.
Brand assets, guidelines, and goals, where needed.
Timely feedback or approval on proposed content, where your sign-off is required.
Delays caused by late access, assets, or approvals on your part do not entitle you to a refund.
Where you engage me as a consumer rather than a business, nothing in this policy affects your statutory rights under the Consumer Rights Act 2015. If a service is not carried out with reasonable care and skill, you may be entitled to a repeat service or appropriate remedy in accordance with UK law.
This policy is governed by and interpreted in accordance with the laws of England and Wales.